FAQs

Order Concerns

• When will my items be shipped?
• If your time is in stock, shipping will occur within 1 business day. But, if your item is pre-order, then it will be sent out within 1 business day from the time of arrival to our store. If your order contains multiple items, please inform us if separate shipping dates need to be coordinated, as we only ship your order once it is entirely complete. Remember, orders are not shipped out on weekends/public holidays.

• Once the address is entered, am I able to modify it if it is entered incorrectly?
• Yes, if your order has not been shipped out. Please contact us via email at miuroseinc@gmail.com ASAP if this error has occurred. There will be additional costs to re-send your package if the order had already been shipped to the incorrect address and was returned back to our store. Remember, orders are not shipped out on weekends/public holidays. Our office hours are Monday-Friday from 9:00am-5:00pm, closed weekends and public holidays. 

• Once I have placed my order, am I able to modify it?
• We will try our very best to modify your order. We cannot modify them once they have shipped. Please call us at (786) 266-0033 if your orders requires immediate attention. Please remember that our office hours are Monday-Friday from 9:00am-5:00pm Eastern Time. We are closed on public holidays and weekends.

• Am I able to cancel my order?
• We are unable to cancel orders that have already been placed on our site. Cancelled orders will be refunded as store credit. Please refer to our refund policy. Please contact our team at miuroseinc@gmail.com for further information. 

• What if my item is discovered as flawed during manifacturing?
• When an item is unworn and all tags are attached, it may be ruled faulty at the time of delivery. If a flaw is discovered after the item has been worn, Miu Rose reserves the right to refuse a return. If you suspect your item as faulty/flawed, please contact us within 14 days of receiving it.
• *** The reasons below do NOT label your item faulty or flawed***
• If the customer has preferences and personal judgements on product quality, (e.g. dislikes the lining, the fabric's texture, and so on).
• Item is not suitable, it does not fit.
• If perhaps customer no longer likes the item.
• Quality does not meet expectations.
• Color differs from product photographs
• Design slightly differs from photographs 
• Minor flaws such as a loose thread, a crease mark
• Damaged to the item caused by oneself (e.g. tearing fabric while  trying on garments, cutting of fabric by costumer, etc)
• Always remember, we strive to provide the most genuine color of the garment in all of our online photographs, but because every computer and settings differ, it is not ensured that your device will portray the exact color of the item; slight variations may occur. 
• Any manufacturing faults will be covered by refunds or exchanges depending on the complexity. 

 Returns/Refund

• What is your refund/returns policy?
• Please see our refund policy on the main page.

• How do I obtain my refund in form of store credit?
• Your store credit will be issued to you via email once your return has been inspected and authorized.

• How to use my store credit?
• Your store credit will be emailed to the email address you used to make your purchase once it has been processed. Once you are prompted with payment section, you will then be able to apply your credit on the checkout page.

• Does my credit ever expire?
• Your credit will never expire.

• Are there refunds for store credits/gift cards?
• No refunds issued as they are non-refundable.

 Shipping

• I have not received my order, what should I do?
• Your best option is to contact the postal company and inquire about the status of your delivery. Unfortunately, we are not able to access their network. Contact us if problems arise while contacting them. miuroseinc@gmail.com

• If I am missing an item from my order, what should I do?
• We apologize for that! Please contact us at miuroseinc@gmail.com within 7 days of receiving the item in order to resolve the issue promptly. 

Sizing Issues

• What if I do not know my size? Are you able to help?
• Indeed! Please use our sizing chart as a guide when determining your size. Still not sure? Well, you can go ahead and place an order for the chosen item in 2 different sizes and determine which is the best fit. When returning the garment that did not meet the perfect fit, you will then be issued a full refund back to the original payment method used. If by any chance BOTH garment items are returned, then one will be issued as a store credit and the other item will be refunded back to your bank account. Please allow a few days to appear in your bank.

• Are your sizes true to size?
• Since our products are Australian based, they are made to Australian standard sizing. Please refer to our size guide in order to determine the best fit.